Here is a checklist of items to check when looking into a Crestron Mercury Issue
Please try the below testing to resolve the issue, prior to escalating the issue.
Power:
o Is the Screen Powered? – shown by a red LED at the bottom centre of the Screen
o Check for any plug sockets not turned on and any plugs that are not plugged
into the socket behind the screen
Wired Connection:
o Is the HDMI Cable fully Plugged In?
o Does the Laptop Recognise the HDMI Cable?
Wireless Connection:
o Does the Air Media display connected to the internet?
o Do you receive the ‘Code’ when the IP Address is correctly Entered?
o Try a different Internet Browser
o Try a different Laptop / PC
Control:
o Is the Crestron Mercury powered in the centre of the table?
o Is the Touch Screen operating as required?
o Does the Main display show connection access to the internet?
Volume:
o Has the Volume been turned up on the Crestron Mercury?
o Has the volume been turned up on your laptop?
o Is there any settings that require adjustment on the laptop?
o Is the volume turned up and not muted on the Laptop / PC?